NORGATE DATA

 

FAQs for Beta Testers



June 1, 2018


What do I need to do now that NDU has been released commercially?

If you wish to continue using NDU, you will need to subscribe to at least one NDU data package.

Will I need to subscribe immediately?

No. NDU Beta testers have a month of continued free usage from June 1 2018 until June 30 2018. From July 1 2018, NDU will only deliver data updates if you have a subscription.

Can I subscribe at any time during June and still get the whole month free?

Yes. You don't have to wait until the last minute. As long as you subscribe at some point during the month, you will get the whole month free.

Why won't my existing Premium Data subscription(s) apply to NDU?

NDU is not an upgrade - it is an entirely new platform and service from the ground up. The Premium Data service continues as before.

Can I simply continue with my existing Premium Data subscription(s)?

Yes. But if you have been relying solely on NDU to get updates whilst acting as a beta tester, you will need to make sure that you have the "old" Premium Data updating program(s) and historical data installed on your machine and ready to use to get Premium Data updates again.

Can you convert my existing Premium Data subscription(s) for me?

Not directly. "Premium Data" and "Norgate Data" operate as completely independent services, each having its own customer database and subscription system. Also, the data packages are not directly comparable.

To have a Norgate Data subscription, you need to actually take one out, as we can't do that for you. However, you can effectively "switch" to the new NDU platform by requesting to have remaining Premium Data subscription time converted to additional NDU time on a pro rata basis. In that way, you aren't "paying double". There is a tick box in the Norgate Data Order Form to indicate such a request. If you expect to tick that box, have your existing Premium Data username ready to enter into the form when prompted.

How will an NDU subscription differ from a Premium Data subscription?

There will be two substantial differences.

First - NDU will work as a subscription-only platform. If a subscription lapses, the data will no longer be accessible. Historical data will not be available as a stand-alone item.

Second - the way subscriptions are priced will be different. Premium Data has "regional" pricing. NDU will have universal pricing in US Dollars for everything except ASX Stocks, where the packages will be priced in AU Dollars. Whichever region you are in, you will see the same price in those currencies. However, for payment in a currency other than the pricing currency, the price will vary daily, in line with the exchange rate. For instance, a customer in Australia (who wishes to pay in AU Dollars) will see the price for a US Stocks subscription vary daily, in line with the AUD/USD exchange rate.

Will beta testers get a special price for being old Premium Data customers?

Yes. Each beta tester has been sent a coupon code by email which provides a half-price discount on an initial NDU subscription. This code needs to be entered into the online Order Form for NDU when the initial subscription is taken out. If you don't appear to have received an email containing your coupon code, check your Spam folder. If the email still can't be found, let us know and we'll re-send it.

Will I need to re-install NDU after subscribing?

No. But you should get rid of any old installers that you still have. Whenever re-installing NDU, always download the latest installer from our site.

Will my beta testing username & password continue to work?

No. When you subscribe to NDU, you will be prompted to choose a desired username. After the subscription is completed, you will see that you have a new password as well and you will need to enter these new details into NDU under Settings > Log-in Details.

Do I still send support questions to betasupport@norgatedata.com?

Please direct any questions about NDU and the Norgate Data service to