We accept payments via credit card (VISA/MasterCard/AMEX) and PayPal. We also accept Wire/ACH/SWIFT/SEPA transfers, as well as payments via direct deposit and PayID but note that these may take a day or two to clear.

Can you convert my existing Premium Data subscription to a Norgate Data ("NDU") subscription?

Not directly.

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Renewing a subscription

How do I renew a subscription?

Simply go to our Order Form.

Will my subscription automatically renew?

No - we do not perform any automatic renewals. It must be initiated by you.

Can I renew early?

Yes - You can renew a subscription before it expires without losing any time. Your subscription expiry date will be extended by the period of the subscription.

Upgrading or Downgrading a Subscription

I've subscribed to a stock market package. Can I upgrade to a higher-level package?

Yes. See under Data Packages > Stocks here.

Can I downgrade an existing subscription to a lower-level package?

No. You would need to let your subscription expire and then subscribe at the lower level using your existing account.
If your subscription is due to expire shortly, and you don't want to wait for it to actually expire before renewing at a lower level, ask us to downgrade it to the desired level immediately.

Licensing and Access

What does "personal use" cover?

It covers use of the data to support your personal trading or investment, to find ideas for your personal trading or investment, or to conduct backtesting and research into market behaviour for personal or academic purposes. There are no restrictions imposed on the tools or analysis platforms you use.

Can your data be licensed for any form of professional use?

No. At present, our data service can only be licensed for personal use by individuals. There is no alternative business/commercial licensing. In the future, we expect to be able to license professional use by individuals as well, but the details of that are still being worked out with our primary upstream data partner. If you need this type of usage please contact us.

What data can I keep after a subscription has expired/lapsed?

The NDU database can no longer be accessed after a subscription has expired. Data that has been exported from the database, or extracted from it, must be deleted after a subscription has expired (given that there is no intent to renew the subscription imminently). "Data" includes "metadata" or "background data" as well as "market activity" data. This requirement is insisted upon by our upstream data partners all the way up to exchanges.

On the other hand, information that has been created from the use of the data service may be retained. This covers trading results and simulated trading results and statistics related to those results. It also covers trading rules or algorithms that have been developed through analysis of the data.

In summary, any sort of stock market data that has come from the database can't be kept whereas unique information that you've created thanks to that data can be kept.

Can I make backups of the data provided by Norgate?

Yes, you can make backups of the data. However, after your subscription has expired, those backups must be deleted.

Can I make use of unique information that I've created after I no longer have a subscription?

Yes. But only given that you are no longer making use of the underlying data. That data has to be deleted, as explained above.

How many installations are allowed?

The Norgate Data Updater ("NDU") can be installed and used on two machines concurrently, as long as both are for the subscriber's personal use.
Note: A Virtual Machine is counted as a machine.

Can I pay for additional installations for myself?

Not when subscribing. But it can be done subsequently via My Account > Account Upgrade. Details are provided below.

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Can I pay for a friend or relative to share my subscription(s)?

Yes - this is possible as long as the other person only makes personal use of the data. Please contact us to understand how such an arrangement would work.

Do you have a generic API that I can use for my own application?

No. APIs are only provided specifically for applications where external users subscribe to Norgate Data. If this describe your usage situation, please contact us with details about what you are providing/planning.

Can I query the NDU database installed on one machine from a remote/networked machine?

No.

Ending a Subscription

How do I end a subscription?

Subscriptions are for a set period of time. Simply let your subscription lapse and do not renew it.

We do not perform any sort of automtaic renewal.