Norgate Data FAQ

Free Trial
Subscribing
Upgrading a Subscription
Licensing and Access

Free Trial

How much historical data does a free trial provide?

The last 2 years.

I've taken out a free trial. How do I actually get the data?

You need to install our Norgate Data Updater application. The application can be configured to deliver updates automatically.

Subscribing

How do I subscribe?

A link to our online Order Form is provided under the "Key Links" menu. Here is a direct link.

How do I renew?

Log-in to the Order Form with your username & password as an existing customer. You can renew a subscription before it expires without losing any time.

What payment methods are available?

We accept payments via Credit Card (VISA/MasterCard/AMEX) and PayPal. We also accept Wire/SWIFT/ACH/SEPA transfers, as well as payments via direct deposit and PayID.

Can you convert my existing Premium Data subscription to a Norgate Data ("NDU") subscription?

Not directly.

"Premium Data" and "Norgate Data" operate as completely independent data services, with each having its own updating platform, subscription system, data packages, pricing levels, customer accounts and username/passwords.

To have a Norgate Data subscription, you need to actually take one out, as we can't do that for you.

However, you can effectively "switch" to the new NDU platform by requesting to have any remaining Premium Data subscription time converted to additional NDU time on a pro rata basis. In that way, you aren't "paying double".

Also, before subscribing, contact us to have a coupon code emailed to you as a current (active) Premium Data subscriber. Then enter the coupon code in the Order Form when subscribing to Norgate Data to get a discount on the price of your initial subscription.

How to request a subscription conversion:
1.  After taking out your Norgate Data subscription, make a note of your username (it will be different to your existing Premium Data username).
2.  Use your existing Premium Data username & password to log into My Account (your existing Premium Data account on the Premium Data website).
3.  Enter your (new) Norgate Data username in the box under "Conversion of remaining subscription time to Norgate Data" and click Submit.
After we receive the request, we will contact you by email to confirm the conversion details.

Upgrading a Subscription

I've subscribed to a stock market package. Can I upgrade to a higher-level package?

Yes. See under Data Packages > Stocks here.

Can I downgrade an existing subscription to a lower-level package?

No. You would need to let your subscription expire and then subscribe at the lower level using your existing account.

Licensing and Access

Can your data be licensed for re-distribution or other commercial use?

No. It can only be licensed for personal use by individuals.

How many installations are allowed?

The Norgate Data Updater ("NDU") can be installed and used on 2 machines concurrently, as long as both are for the subscriber's personal use.
Note: A Virtual Machine is counted as a machine.

Can I pay for additional installations for myself?

Not when subscribing. But it can be done subsequently via My Account > Account Upgrade. Details are provided below.

An account is upgraded to allow for additional installations by having a price factor (multiplier) applied to it.
The result is that the price for any data package is increased by the relevant factor.

Factors are as follows:
1 additional installation = 1.25
2 additional installations = 1.5
3 additional installations = 1.75

When an account upgrade request is made, the value of remaining subscription time is calculated according to the chosen payment currency. This value is then multiplied by the factor to arrive at the payment amount.

Example:
You choose to upgrade your account for 1 extra installation (taking the total to 3)
Say the value of time remaining on a US Stocks (Silver) package was USD 267.13
The new price factor to be applied is 1.25
Making the calculation USD 267.13 x (1.25 - 1.000) = USD 66.78
The amount required to upgrade your account for the additional installation would be USD 66.78.

Please note: "Temporary" account upgrades within a subscription period are not permitted (the upgrade cannot be cancelled with a request for refund or credit). Furthermore, once an account has been upgraded, the price multiplier applies to all subsequent renewals unless we receive a specific request to return the account to 2 licenses only.

Can I pay for a friend or associate to share my account?

Yes - this is possible with a multi-user account. Please contact us to understand how such an arrangement would work.

Do you have a generic API that I can use for my own application?

No. APIs are only developed specifically for commercial applications.

Can I query the NDU database installed on one machine from a remote/networked machine?

No.